SIMDION. A digital workforce, designed for the enterprise.
SIMDION helps CIOs, CISOs, and operations leaders deploy governed AI agents that plug into existing systems to resolve tickets, triage incidents, and automate workflows — with the control and transparency your organization expects.
From pilots to a real AI workforce.
SIMDION moves organizations beyond isolated experiments to a model where AI agents participate in day-to-day service and operations work — aligned with the way your teams already operate.
Aligned to your operating model
Agents are defined around real responsibilities, integrated with your ITSM and collaboration stack, and rolled out with stakeholders across IT, security, and the business.
Built for IT & operations
Ideal for service desks, NOCs, SOCs, and shared services where consistent, repeatable work can be safely augmented by AI.
Measured in outcomes
Success is tracked in tickets closed, SLAs met, and analyst time returned to higher-value work — not just engagement metrics.
The SIMDION platform.
A workflow-first platform that combines AI agents, grounded intelligence, and secure integrations so enterprises can automate meaningful work with confidence.
Task-aligned AI agents
Agents are tuned for specific responsibilities — like password assistance, incident triage, or change impact support — each with clear scope, rules, and escalation paths.
Workflow-centric automation
Multi-step workflows coordinate agents, systems, and people. Flows are transparent and reviewable, making automation a part of your operating model, not a side project.
Grounded intelligence
Answers are drawn from your policies, runbooks, architecture docs, and knowledge bases — not generic internet content — using retrieval-augmented techniques.
Enterprise integrations
Agents connect to ITSM, ITOM, and collaboration tools so they can create and update tickets, post updates, and act on events from within existing systems.
Where SIMDION helps first.
SIMDION focuses on high-impact service and operations functions where AI can safely take on portions of work while keeping humans in control.
IT service desk & ITSM
Agent-assisted intake, triage, and routing; automated updates and closure notes; and self-service guidance grounded in your existing knowledge base.
Operations & observability
Runbook-driven handling of frequent alerts, context assembly for incidents, and structured handoffs to on-call engineers.
Security & compliance support
Policy and control lookup via grounded intelligence, assisted investigation summaries, and support for evidence gathering and documentation.
Business shared services
Self-service answers based on HR and policy documents, automated intake and routing, and cross-system actions via secure APIs.
Security and governance at the core.
AI must meet the same expectations as any other critical platform. SIMDION is designed to operate inside your risk and control framework.
Access & controls
Agents, plugins, and data sources follow role- and group-based access controls aligned with your identity and access management practices.
Audit & transparency
Actions, prompts, responses, and system updates can be logged and reviewed, so stakeholders understand where and how AI is in the loop.
Data handling
Deployment patterns can respect your data classification, residency, and retention requirements.
Responsible rollout
Engagements are structured so you can introduce agents gradually, measure their impact, and adjust guardrails over time.